Return & Refund Policy

Due to the nature of our products, we do not accept returns or offer refunds once an order has been shipped. Because we sell consumable hemp-derived products, we are unable to resell any items that have left our facility. This is standard practice across the industry to ensure product safety, quality, and compliance.

Please make sure to review your order carefully before completing your purchase. If you have questions about any product, feel free to contact us at support@kannabeast.com or call 888-456-9860 prior to ordering — we’re happy to help.

How to report damaged or incorrect items

• Contact Us Immediately: Email support@kannabeast.com or call 888-456-9860 within 48 hours of delivery.
• Provide Documentation: Include your order number, clear photos of the damaged product and packaging, and a detailed description of the issue.
• Resolution: Our team will review your request and provide a replacement or appropriate resolution at no additional cost.

Kanna Beast is not responsible for packages that are marked as "delivered" by the carrier but not received. We recommend reaching out directly to the shipping carrier to file a claim. We’re happy to assist you in that process if needed.

If you believe your package was lost or stolen, please:

• Check with your carrier: Contact USPS or UPS directly with your tracking number to file a claim.
• Contact us for assistance: Email support@kannabeast.com or call 888-456-9860 and we’ll help you navigate the claims process.

Please note that UPS and USPS are third-party carriers. Once your package is in their possession, we have no control over shipping times, transit delays, weather disruptions, labor strikes, or any other unforeseen circumstances that may affect delivery.

No refunds for carrier delays. We do not issue refunds, credits, or replacements due to delivery delays caused by UPS or USPS. This includes, but is not limited to:

• Weather conditions
• Mechanical issues
• Incorrect routing by UPS or USPS
• Peak-season delays
• Any other USPS or UPS-related interruptions outside of our control

Customer responsibility. Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate. We are not liable for delayed, lost, or returned packages due to incorrect or incomplete addresses.

The following items cannot be returned or refunded:

• Opened or used products
• Items purchased on sale or with a discount code
• Products not purchased directly from our official Kanna Beast website
• Orders placed with incorrect shipping details provided by the customer
• Gift cards

All products sold by Kanna Beast are intended for use by individuals 21 years of age or older. By purchasing from our store, you are attesting that you are of legal age. We reserve the right to request age verification before processing any orders.

FDA Disclaimer. The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product.

Legal Compliance. Our products are derived from industrial hemp and contain less than 0.3% ∆9-tetrahydrocannabinol (THC) on a dry weight basis, in accordance with the Agriculture Improvement Act of 2018 (2018 Farm Bill). It is your responsibility to know the laws in your state or territory. Kanna Beast is not responsible for any legal issues that may arise from your purchase or use of our products.