Kanna Beast Shipping Policy

Effective Date: 7/25/2025
Last Updated: 7/25/2025

Our Shipping Commitment

At Kanna Beast, we understand that athletes and fitness enthusiasts need their recovery supplements quickly and reliably. We've partnered with trusted shipping carriers to ensure your premium CBD products arrive safely and on time, so you can maintain your training and recovery routine without interruption.

Processing Times

Standard Processing

• Order Processing: 1-2 business days for all orders

• Cut-off Time: Orders placed before 2:00 PM PST ship the same business day

• Weekend Orders: Orders placed Friday after 2:00 PM through Sunday ship Monday

• Holiday Processing: No processing on federal holidays (orders ship next business day)

Expedited Processing

• Rush Processing: Available for urgent orders (additional $15 fee)

• Same-Day Processing: Guaranteed for orders placed before 12:00 PM PST

• Weekend Rush: Available Saturdays for Monday delivery (additional $25 fee)

High Volume Periods

During peak seasons or promotional periods:

• Processing may extend to 2-3 business days

• Customers will be notified of any delays via email

• Expedited processing remains available for urgent needs

Domestic Shipping Options

Standard Shipping (5-7 Business Days)

• Cost: $6.95 for orders under $75

• Free Shipping: Orders $75 and above

• Carrier: USPS Ground Advantage or UPS Ground

• Tracking: Provided for all shipments

• Insurance: Included up to $100 value

Expedited Shipping (2-3 Business Days)

• Cost: $12.95 regardless of order value

• Carrier: UPS 2nd Day Air or USPS Priority Express

• Tracking: Real-time tracking with delivery confirmation

• Insurance: Included up to $500 value

• Signature: Required for orders over $200

Overnight Shipping (1 Business Day)

• Cost: $24.95 regardless of order value

• Carrier: UPS Next Day Air or FedEx Overnight

• Cutoff: Orders must be placed before 12:00 PM PST

• Tracking: Real-time tracking with delivery confirmation

• Signature: Required for all overnight deliveries

• Insurance: Included up to $1,000 value

Geographic Coverage

Domestic Shipping

We ship to all 50 United States, including:

• Continental US: Standard shipping to all 48 states

• Alaska & Hawaii: Additional 2-3 days for delivery

• US Territories: Puerto Rico, US Virgin Islands, Guam (additional fees apply)

• Military Addresses: APO, FPO, DPO addresses supported

State Restrictions

While CBD products are federally legal, we monitor state regulations closely:

• Currently Shipping: All 50 states

• Compliance: Products contain <0.3% THC as required by federal law

• Updates: Policy updated as state regulations change

International Shipping

Current Policy

International shipping is currently unavailable due to:

• Complex and evolving international CBD regulations

• Customs restrictions on hemp-derived products

• Varying country-specific import requirements

• Potential legal complications for customers

Future Expansion

We're actively working to expand international shipping to:

• Canada (pending regulatory approval)

• United Kingdom (under review)

• European Union (select countries)

• Australia (pending compliance review)

Customers can join our international shipping waitlist at info@kannabeast.com.

Shipping Costs and Free Shipping

Free Shipping Threshold

• Domestic Orders: Free standard shipping on orders $75+

• Subscription Orders: Free shipping on all subscription deliveries

• First-Time Customers: Free shipping on first order over $50 (use code WELCOME)

Shipping Cost Calculator

Additional Fees

• Rural Delivery: Additional $3.95 for remote locations

• Signature Required: $2.95 (automatic for orders over $200)

• Saturday Delivery: Additional $8.95 (where available)

• Address Correction: $5.95 for incorrect addresses requiring correction

Packaging and Handling

Secure Packaging

All Kanna Beast products are shipped in:

• Discreet Packaging: Plain boxes with no external product identification

• Protective Materials: Bubble wrap and cushioning for fragile items

• Tamper-Evident Seals: All products sealed for safety and authenticity

• Climate Protection: Insulated packaging for temperature-sensitive products

Product Safety

• Child-Resistant Packaging: All CBD products in child-safe containers

• Leak-Proof Design: Liquid products in spill-resistant packaging

• Light Protection: UV-resistant packaging to maintain product potency

• Temperature Control: Cold packs included for summer shipping when needed

Sustainability

We're committed to environmental responsibility:

• Recyclable Materials: 95% of packaging materials are recyclable

• Minimal Packaging: Right-sized boxes to reduce waste

• Eco-Friendly Fill: Biodegradable packing materials when possible

• Carbon Offset: Participating in carrier carbon-neutral shipping programs

Order Tracking and Communication

Tracking Information

• Confirmation Email: Sent within 1 hour of order processing

• Shipping Notification: Includes tracking number and carrier information

• Delivery Updates: Real-time notifications via email and SMS (optional)

• Delivery Confirmation: Photo confirmation for contactless delivery

Communication Preferences

Customers can choose:

• Email Only: Standard email notifications

• SMS Alerts: Text message updates for key milestones

• Push Notifications: Mobile app alerts (when available)

• Minimal Contact: Shipping confirmation only

Delivery and Receipt

Standard Delivery

• Delivery Method: Left at door or mailbox (based on carrier policy)

• Safe Location: Drivers instructed to find secure delivery spots

• Delivery Attempts: Up to 3 delivery attempts before return to facility

• Pickup Options: Hold for pickup available at carrier locations

Signature Required Deliveries

Required for:

• Orders over $200 in value

• All overnight shipments

• Customer-requested signature confirmation

• High-theft zip codes (automatically applied)

Delivery Issues

If you experience delivery problems:

• Missing Packages: Report within 2 business days

• Damaged Packages: Photograph damage before opening

• Wrong Address: Contact us immediately for address correction

• Delivery Delays: We'll track and provide updates

Address Requirements

Accurate Addresses

Please ensure your shipping address includes:

• Complete Street Address: Including apartment/unit numbers

• Correct City and State: Verified against postal databases

• Valid ZIP Code: 5-digit or ZIP+4 format

• Phone Number: For delivery coordination

Address Validation

• Automatic Verification: Addresses validated at checkout

• Correction Suggestions: System provides corrections for invalid addresses

• Confirmation Required: Customers must approve address changes

• Update Notifications: Email confirmation for any address modifications

PO Box Policy

• Standard Shipping: PO Boxes accepted for USPS delivery

• Expedited Shipping: Physical address required for UPS/FedEx

• Large Orders: Physical address recommended for orders over $150

• Signature Items: Physical address required for signature deliveries

Special Shipping Situations

Weather Delays

During severe weather:

• Carrier Delays: Shipments may be delayed for safety reasons

• Customer Notification: Updates provided for weather-related delays

• No Additional Charges: Weather delays don't incur extra fees

• Priority Resume: Delayed shipments prioritized once weather clears

Holiday Shipping

During holiday seasons:

• Extended Processing: May require additional processing time

• Cutoff Dates: Specific deadlines for holiday delivery

• Expedited Options: Recommended for time-sensitive gifts

• Holiday Schedule: Detailed shipping calendar provided in advance

Subscription Deliveries

For recurring orders:

• Consistent Schedule: Shipments on your chosen frequency

• Advance Notifications: Email reminders before each shipment

• Easy Modifications: Change delivery dates through customer portal

• Vacation Holds: Pause deliveries for up to 90 days

Lost, Stolen, or Damaged Packages

Lost Packages

If your package is marked delivered but not received:

• Wait Period: Allow 24 hours for delayed delivery

• Check Locations: Verify all possible delivery locations

• Contact Carrier: File claim with shipping carrier first

• Kanna Beast Support: Contact us if carrier can't resolve

Stolen Packages

For packages confirmed stolen:

• Police Report: File report if required by carrier

• Carrier Claim: We'll assist with carrier theft claims

• Replacement Policy: Replacement sent after claim resolution

• Prevention: Consider signature required or pickup options

Damaged Packages

If your package arrives damaged:

• Don't Open: Photograph damage before opening if possible

• Document Contents: Photo any damaged products inside

• Contact Immediately: Report damage within 24 hours

• Replacement Process: Expedited replacement for damaged items

Refused or Undeliverable Packages

Package Refusal

If you refuse delivery:

• Return Shipping: Customer responsible for return shipping costs

• Restocking Fee: 15% restocking fee may apply

• Refund Processing: Refund processed after package return

• Communication: Contact us before refusing delivery when possible

Undeliverable Addresses

For packages returned as undeliverable:

• Address Verification: We'll contact you to verify correct address

• Reshipment Options: Choose new address or pickup location

• Additional Costs: Customer pays for reshipment

• Time Limits: 30 days to arrange reshipment before refund

Customer Support

Shipping Questions

For shipping-related inquiries:

• Email: info@kannabeast.com

• Response Time: Within 24 hours on business days

• Phone Support: Available for urgent shipping issues

• Live Chat: Available during business hours (coming soon)

Order Modifications

To modify shipping on existing orders:

• Time Limits: Changes possible before order ships

• Upgrade Options: Shipping upgrades available (price difference applies)

• Address Changes: Must be verified for security

• Cancellation: Full cancellation possible before shipment

Legal and Compliance

Age Verification

• Legal Requirement: Must be 21+ to receive CBD products

• ID Check: Signature deliveries may require ID verification

• Compliance: Following all federal and state age requirements

• Refusal Policy: Packages refused if recipient under 21

Product Compliance

All shipped products:

• Lab Tested: Third-party tested for potency and purity

• THC Compliant: Contain less than 0.3% THC as required by law

• Properly Labeled: All required warnings and information included

• Certificate Available: COA available for every batch

Privacy and Security

• Discreet Shipping: No external indication of contents

• Secure Handling: All packages tracked and insured

• Data Protection: Shipping information kept confidential

• Compliance: Following all privacy regulations

Policy Updates

This shipping policy may be updated to reflect:

• Changes in carrier services or costs

• New shipping options or geographic coverage

• Regulatory changes affecting CBD shipping

• Improvements to our shipping processes

Customers will be notified of significant changes via email, and the "Last Updated" date will be revised accordingly.

 

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We're committed to providing reliable, secure shipping for all your Kanna Beast orders. If you have questions about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team at info@kannabeast.com.